Support
We aim to respond within 5 business days. GDPR data requests are handled within 30 calendar days.
Bug reports
File an issue on GitHub: github.com/chungty/unjiggle/issues
Include your macOS version, iPhone model, and what happened. Screenshots help.
Common issues
"iPhone not detected"
Unlock your iPhone, tap "Trust This Computer" when prompted, and make sure the cable is plugged in directly (not through an unpowered USB hub).
"CLI not found"
The Mac app bundles its own Python runtime. If you see this error, try downloading the latest DMG from unjiggle.com. As a workaround, set UNJIGGLE_USE_SYSTEM_PYTHON=1 in your environment and install the CLI manually: pip install unjiggle.
"AI service is over quota"
This means your API key's billing limit has been reached. Check your Anthropic or OpenAI dashboard. The free features (Diagnosis, Swipe Tax, Share cards) work without an API key.
Data requests
To request access, deletion, or export of your data under GDPR or CCPA, email support@unjiggle.com with your request. See our privacy policy for details on what we collect.